Trader Information
Back to topOverview
Back to topMageplaza FAQ extension for Magento 2 is designed to enhance customer experience by providing a well-organized, easy-to-navigate FAQ section. It helps stores answer customer questions instantly, reducing the need for additional support. By integrating SEO-friendly features and providing a seamless search experience, this extension ensures that customers can easily find relevant answers while boosting your store’s visibility in search results.
Compatibility: This extension is now compatible with Magento 2.4.8 & Hyva theme.
Features
- Optimized FAQs/ Product Questions homepage
- Seo-friendly FAQ section
- Question Categories
- Instant Search Questions
Highlight Features
SEO-Friendly FAQ Pages
Product Questions extension by Mageplaza allows admins to freely change URLs for each question page, question category page or Product Questions homepage. By using SEO-friendly URLs and structured data, your FAQ pages become easily discoverable, bringing in more organic traffic and improving your store’s visibility. This feature helps customers find answers quickly and improves your site’s search ranking.
Organized FAQ categories and topics
With customizable categories, you can organize your FAQs into relevant topics, making it easier for customers to navigate. Whether you’re answering common questions or addressing specific product issues, this feature provides a clear structure that enhances the user experience. It saves time for customers, increasing their chances of finding the right answer without frustration.
Create Product Questions articles
Admins can create detailed articles to provide comprehensive answers to frequently asked questions. This feature allows them to dive deeper into complex issues, giving customers the detailed information they need. By offering more in-depth content, you reduce the need for additional customer support and make the shopping experience smoother.
Customizable FAQ page design
A separate FAQ page is customized to match your store's branding, offering a seamless and professional look. You can adjust colors, fonts, and layout to ensure that the FAQ section fits perfectly within your store’s overall design. This not only provides a more cohesive brand experience but also builds trust and professionalism with your customers.
Instant search box for quick search
The built-in instant search box enables customers to find specific answers in seconds. By typing in keywords, they can quickly locate relevant questions and solutions, reducing the time spent browsing through the FAQ section. This feature improves the efficiency of your FAQ page and enhances the overall shopping experience.
Interaction metrics & customer engagement
With built-in engagement metrics, the Product Questions extension for Magento 2 lets you track how customers interact with your questions and answers. This provides valuable insights into which content is most useful to your audience, helping you improve and refine your FAQs over time.
- View and Impression Metrics: Shows how many times each FAQ has been viewed and interacted with.
- Helpful Votes: Customers can vote on whether a question was helpful or not, providing you with direct feedback on the quality of your answers.
By adding these interactive features, you enhance the effectiveness of your FAQ page and increase the credibility for customers while providing you with actionable insights.
Increase engagement with an "Ask a Question" form
In case customers have questions that are not answered already, they can directly submit questions through the "Ask a Question" form in the FAQ section. It encourages customer interaction and provides a convenient way for them to reach out with specific inquiries.
High security with GDPR compliance & Google reCAPTCHA support
The GDPR compliance checkbox ensures that your form in the FAQ section meets privacy regulations. This feature adds an extra layer of security, allowing customers to consent to data collection in a transparent and legally compliant manner. It fosters trust with customers, particularly in regions with strict data protection laws.
It is also compatible with Google reCAPTCHA by Mageplaza to stop spam questions or bots attacking your website.
Manage FAQs easily via a grid
The backend management grid provides an easy way to organize and update your FAQs. With this feature, you can quickly add, edit, or delete questions, tags, and categories, keeping your FAQ section relevant and up-to-date. It simplifies content management, saving time and ensuring customers always receive the latest information.
Track your FAQs thanks to reports and email notifications
Mageplaza FAQs and Product Questions module for Magento 2 equips store owners with detailed reports on the performance of your FAQ section, which helps them gain insights into customer inquiries precisely. Moreover, they can get email notifications that alert when customers submit questions, allowing stores to stay on top of customer concerns. This helps improve your FAQ content and ensures that you are always responsive to customer needs.
Demo
Backend | Frontend | Frontend on Hyva
Documentaion
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
4.4.4
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
05 May, 2025
Categories
Extensions, Content & Customizations, Product Content
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top4.4.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Compatibility: Now compatible with Magento 2.4.8
4.4.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Compatibility: Now compatible with Magento 2.4.7
Compatibility: Now compatible with Hyva theme
4.4.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Bug Fix: Fixed Display widget template when module disabled
4.4.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
- Compatible with Magento 246
- Fixed minor bugs
4.3.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
- Compatible with Magento v2.4.4
- Fixed minor bugs
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor